Learn to uncover what your managers, clients, customers and other stakeholders need before doing what they ask.
Your boss's brain is flawed. So is yours. We all suffer from so many cognitive biases and subconscious traits that drive everything we do. This is essential to understand in all areas of life, no less so than at work. Why? Because when your boss's boss's boss demands things, there is a cascading effect of automated requests that end up on your desk with demands like "make a brochure for the new service offering" or "make an app for the new product". But is that what's really needed? Maybe, maybe not.
Stakeholder Whispering, is about how to conduct the conversations that actually help discover the true underlying needs driving those requests. These conversations and the understanding they enable will help you deliver better results, which will lead to greater success for your organization and for your career!
In this session, you'll learn about some of the ways our flawed brains lead to wasted time and effort at work and methods that will lead to huge budget savings, higher morale, and improved standing in your organization. It's chock full of interesting research and examples to help junior employees get better at discovering true underlying needs and to help leaders see their own blind spots (not to mention help them do a better job "whispering" their stakeholders, as well!)
LEARNING OBJECTIVES:
- Recognize that the default, intuitive response is driving every decision we make.
- Conduct a conversation with stakeholders to investigate that default response to uncover the real needs driving requests.
- Recognize when a real underlying need has been discovered.
Light refreshments will be provided.
A limited number of copies of Bill’s book Stakeholder Whispering will be provided by ATD RMC as door prizes for three lucky attendees.
ATD Capability Model – Insert applicable capabilities (Copy/Paste from those listed below, then delete rest)
To learn more about this model see: https://capability.td.org/
Building Personal Capability: Collaboration and Leadership
Developing Professional Capability: Career and Leadership Development
Impacting Organizational Capability: Consulting and Business Partnering
Speaker: Bill Shander
Bill Shander is an author, educator, and information designer, helping clients turn their data into compelling visual and often interactive experiences. He teaches data storytelling, information design and data visualization on LinkedIn Learning, and in workshops around the world. His new book, Stakeholder Whispering, comes out in April, 2025. Clients include the World Bank, Starbucks, multiple U.S. Government agencies, Big Four firms, and many more household names across a spectrum of industries. He is a keynote speaker and has lectured for graduate and undergraduate students at Harvard, Northeastern, UVM, and other universities across the United States.
Location: Lowry Conference Center, 1061 Akron Way, Denver, CO 80230
Refund Policy: Refunds will be issued up to 10 days before an event, meeting, or webinar. We are unable to issue refunds later than that date. Refunds will not be issued when an all-inclusive member cannot attend an event. For more information regarding the refund policy, contact info@atdrmc.org.